Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
И***н –
Все прийшло в гарному стані
A***i –
Corresponds to the description. Fast shipping. On account of fitness, I will unsign after use.
S***s –
It is a very nice earplug, sound is pristine and it is very easy to use. Shame the size of the plug is too big for my ears, especially my right one. Can’t use the plug in the right ear at all. Also the time available (that was charged) is sadly not the best….
C***l –
Excellent product! My dad was happy. Arrived very fast, excellent service
E***r –
Excellent price quality. They sent it fast. Recommended.
H***e –
Normal earphone, works well
S***j –
Came quickly, the sound is loud, but the quality is not very.
V***b –
Headphones came quickly. But, the sound is not very high quality. The wire is also not very long. Oh, so the workers.
L***l –
Good! The Falor me subrendeu the receiver until then’re equal to more cars. Only thing not liked was manual small letters. But I like the product.
M***s –
They are equal to the photo, but very low quality.
A***o –
For such a price, it works well. The sound is normal although the sound quality is not a fountain. The microphone is good. The only thing does not reduce the overall sound level of the headphones themselves-if you listen to music at the middle level, when you call the sound of the call oretna maxim. And so the norms for this price
G***k –
Звук так себе. Но для разговора нормально
Customer –
Hello the headphones the sound is very good I recommend it super cheap quality for the price
G***r –
Super. Shvidka delivery. US pratzew is a store. Recommend
A***a –
Everything works fine.
0***r –
Norms, sound ripit, but will go, everything works, it came in 16 days to Ukraine, (Zaporozhye)
F***k –
пришли быстро, качество звучания правда не очень ну сойдёт.В комплекте был юизби кабель для зарядки но без блочка
V***o –
China is China. But, for such a cost is quite a decent headset.
R***s –
A simple and quite comfortable headset, works well-you and you can hear clearly. But she’s not stereo. For the phone and the Internet is suitable-I recommend. Delivery to Ukraine-just over 2 weeks via ukrpost.
С***н –
спасибо большое посилку получил но когда подключил наушники то один репит немного)))))))
O***a –
Very good sound excellent very happy with purchase I recommend 100%
О***а –
Everything has come, Stan is beautiful!!!!
T***t –
The sound is very deaf, the music is unpleasant to listen to. But a good microphone, they hear me well and clearly. The battery runs approximately 4 chasers in standby mode and 2 at an average volume.
S***d –
I liked the quality and it worked fine.
S***d –
It came in good time, I tried it and it works for me, ben.
Customer –
I come too fast to chile
D***d –
Chegou direitinho, bem embalado. O som dele é alto, só os fones que achei um pouco grosso, dói o ouvido na hora de colocar, mas dá pra se acostumar rsrs. Como primeira compra, deu tudo certo!
Customer –
I liked the goods!