Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I asked my son for a 3 and he’s doing great.
The fabric is fine but still beautiful
Very beautiful, took 24 and for a year will be great to us, at least bodik exactly. Like wrote that small order is happy, I will leave for growth. Now it will be necessary to order more less
The quality is good, the shirt is maximum for growth 80 (took the size of 18 months), the Fed baby will be narrow, and the shorts on the contrary are free, you, you
Good product The fabric is very good I recommend
Very nice, and arrived in less time than I expected! 🙂
For 9 months, the size of 12 m is small, the shirt is not fastened. And shorts in the butt if with a diaper. Quality is good, color as in the photo. It came quickly, I will order from this store more.
Super. I’m delighted. To the green suit they put more socks. Suits are chic.
I highly recommend the outfit, very nice material and rather good quality, arrived quite quickly, I did not contact the store.
Very beautiful perfect
Lightweight body material large size
Not yet measured, material pleasant. As far as fast shipping
super cute, good quality, as described
Jestem zachwycona tym zestawem. Cudne ubrania, bardzo dobrej jakości. Za tą cenę naprawdę warto! Polecam!
The T-shirt lacks quality but for what it costs is fine
Good quality although the shirt is a little thin. Big Boy’s coming, so perfect, I’ll buy this salesman back.
I like it very much.
I would have love if the fabric of the shirt was softer and lighter but it’s ok. The size is good for my almost 2yo and 89cm-12,6kg. Fast delivery
. Very good for the price. Article conforms to the description. Good size. Delivered in 14 days
A wonderful suit, took on growth in advance, delivery of a month to Brest
Very good product!
Very nice together as in the photo and very fast delivery.
Very good, delivery fast
Just like in the super cute photo!