Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
es muy bonito igual que en la foto, es un tejido fino y fresquito ha llegado en una semana recomiendo vendedor
Exactly the description. Fine fabric. Very nice
Beautiful. Ordered size 3T, it will be OK for 2 years old boy. Fast delivery to Bulgaria. Thank you
Delivery to St. Petersburg 18 days. T-shirt is good, and I think the shorts will be small, for this I put 4 stars.
The set is very nice but on the part of the ears it has like a yellow pintites instead of being completely black, otherwise very sweet
It came in 3 weeks. I did not communicate with the store. Quality is not bad, like cotton. Cool print-sorry that the sticker. On the shoulder of the button, the lines are even. The size of 18 m for 9,5 months is large, before that I ordered 12 m was butt. Thank you!
Nice, but cieniutki material
Cute as in picture. Cotton and print… But arrived late…
Very nice, good fabric, well defined colors, but very small for 5 year old
Very nice, good fabric, defined colors, size well for children 3 years old
Very good product
Quality is good! Cotton. The picture is a little harsh, but clear. 4t per height 110
It took so long
Beautiful! I recommend
Superb beautiful light for summer
Sewing and quality on a solid 4.
Very beautiful together
Received quickly good quality
Great product fast delivery recommend
Perfect, just like in the photo and size 18 months great, thank you store
I love it. They’re beautiful just like the picture.
Beautiful cm picture
Matière tress end
Fast delivery. Very good set. Ordered size 3T , my child is 2 years old. Thanks, recommend