Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***r –
I thought first it is an actual was. Nice for my wife Seller recommend
E***r –
Delivered in just over 2 weeks to the UK. Both items look nice designs. My big dog ripped the crocodile to shreds within 5 minutes of being given it. (she always rips toys up, this was quicker than normal) and my small dog is cuddling the little blue one
J***d –
Thought it was going to be a bit large than what it was. But my dog loves it.
Z***r –
A good toy, my Bulldog liked. Delivery was long.
T***r –
Very good toy. thanks to the store.
L***n –
Super fun toy!
Customer –
top
R***z –
Very nice, my little bitch loved it, fast shipping. I’ll order back in this shop. Totally recommended
P***E –
Perfect, well received my little dog is enchanted. Thanks ++++++++
P***j –
Cool, all so as the description, came after 15 days
Customer –
very strong chew toy.
R***r –
Gnawing quickly, but I like it very much
O***a –
Good quality, fast delivery. Soft ball with loud squeak
K***a –
The product is slightly dirty. The quality is excellent, there is a squeak in the neck, not loud. Recommend
I***k –
Toy cool but not too strong. Przetrwała 3 minutes
O***d –
The toy is not bad, but very light, it would be better to fill it than anything.
S***s –
the dogs like it.
3***r –
Okay, it’s gonna fall.
D***G –
The product arrived quickly and properly packed. That’s what the ad shows, in shape, size and color. He has a dick in the neck area, easy to ring with the bite. It is one of the games you like and use most, by the rope of the legs and soft texture. The peak part is of a different material, less resistant so with the bite it easily scratches. The zorrito is all of the same material so it holds the bites better. The product is correct and I would buy it again.
S***a –
Happy with toy, puppy is happy as well.
M***a –
Čakala sum že bude telíčko vyplnené ale ináč vpohode
Customer –
My husky dog really loved this toy. He loved it so much that in a few weeks he has destroyed it. (I didn’t expect it to last very long). But even now that it has been torn apart we have the rope feet which is a great toy for him!
6***r –
Top very beautiful toy, quickly used by my dog to have fun
F***r –
Great article! Arrival very quickly
M***e –
it broke after my dog played with it for only five minutes but he loves anyways
A***r –
Polecam
M***h –
Very nice. With squeaker in chest. Fast delivery, unfortunately called little bit broken at the seam
F***r –
ok
S***s –
Au top , trop beau
C***O –
Identical to the description my Labrador is happy, very good material is not easy to break and suitable size as well as perfect time shipping recommended totally
M***i –
Bellissimo
Customer –
My bitches love it. Good quality