Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Все ок хороший шнурик.
It takes a little while to get there but wow that works great I tried it on 3 cell phones and it all went great. Highly recommended so far
Quality corresponds to the description, fast delivery.
The order came very quickly 14 days I advise the store
Best for “charge and use”! Light inside is good for night usage. Recommend goods and store for fast delivery and good price
All is well
Perfect! Perfect! Very good quality. Shipping very fast in two weeks. Very fast loading.
All right, but the pin comes off the phone as soon as you pull the magnet, if it stays in, it will be lost. Slow loading
Fast enough delivery delighted with my purchase
Super fast shipping! Came to Poland in two weeks. Great stuff. I definitely recommend the store!
Very fast delivery Recommend, cool
Muy guapo. Se ajusta bien y funciona.
Come quickly! The wire is cool! I recommend the store!
Loading but not podłącze for computer.
The wire came 7 days before Nizhny Novgorod. The store is sociable. Thank you
goods as described, I am satisfied. Thank you
Exactly as described.
There’s a load loss, but not too much
Artículo de calidad. Muy recomendable.
Quickly arrived. Works flawlessly
Arrived all perfect. After posting led 20 days. Not tested. When I test I back to give the feedback.
Very good product, just one problem: it is not fast charging and my phone does not accept it well, so it does not charge so fast and takes much longer than with the original charger. But other than that, all right.
Long standby time
Just perfect. Super quality, super packaging. Thank you very much for this product
Very good quality products, sent fast. 20 days delivery is delayed
Very good quality! Works perfectly on iphone 8. Very satisfied!
All good, let’s see how will work