Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super store recommend all according to the description
The suit is beautiful, it was long. In the description it is written that the suit is made of cotton, but the panties came synthetic. For this and took off one star.
Very nice I recommend it with beautiful cotton and soft and rubber trousers
Cool dress. Chociaz myślałam that shorts will be cotton not slippery.
Very nice set
A must buy. I am ordering more.
Article conform to the description came very quickly it’s great, size very well, thank you for the other comments that helped me, the sizes are in accordance with the size guide. Look forward to my niece
Super happy well packed and arrived quickly in 9 days Very pretty and beautiful body finish a little thick and light pants and fluid material very soft to the touch I will recommend other colors
She’s so beautiful.
A quality at the top! I did not expect this quality! The body is perfect, the pants are very soft. I recommend!
Super, very satisfied, beautiful set
Tecido maravilhoso, super confortável
parfait très jolie finition de l’ensemble impeccable livraison très rapide je recommande
Very cool suit. for such money, the quality is excellent. all as in the photo.
Lovely, soft, comfortable is ideal in size, very satisfied
Rewelacja, przyszlo to Poland in 10 days, first time spotkałam with so fast delivery recommend, material cool and skin-friendly baby
Quality for this price is super. Fabric slightly stretchy. Wzięłam smallest size 3M (70) and corresponding on polskiemu 68. Shipping to Poland about 2 weeks. Recommend.
Item conforms to the order. Satisfied with my purchase
Identical to the picture! I love
very good quality
It is beautiful and very good quality. I love it. I recommend 100%.
The top is beautiful the silk bottom I do not like too much
Very nice set, consistent with the description. Material of the shorts little slick, although it is recommend.
The elastic fabric body, the colors equal to the image, the pants and the loop are fabric, not elastic. The set is very nice.
Excellent, fabric מצויין arrived time thank you very much