Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***r –
Arrived in 20 days. As described. Works great.
V***A –
It came fast. About two weeks. Just like the description. It works properly and my cat loves it. Thank you
A***o –
Perfect and fast
I***a –
Va bien
Customer –
My cat was like this. If I make my way, I’ll give you my Bool delivery through the city. 3 by the store is not responsible for the sale, ale reviews the goods schvidko.
L***a –
Very good. And we liked the kitten.
K***k –
All ok thanks
D***e –
She loves it …. Excellent
A***h –
Shipping and shipping fast! Recommend, quality is good
6***r –
Small brush very practical and functional. Received in 9 days
A***r –
Works perfectly. Cat loves it. Arrived in less than 30 days.
J***r –
Very good item and delivered quickly.
L***n –
Quick reception. Works very well my cat loves!!
Customer –
perfecto
V***h –
I liked it very much and I and my cat! Many different tried, but only this one came up.
Customer –
Superior. I love it. I would definitely buy it again.
C***t –
It works very well.
A***a –
Amazing! Just as described and very easy to clean
P***n –
A little complicated to remove the hair if there is not a big layer, but does his job well!
S***z –
Good animal comb. Thank you for the fast delivery.
K***e –
Great products
Customer –
I did not like the dog, it’s very painful
승***오 –
집 고양이가 좋아합니다
S***t –
Very fast delivery, works very well
M***t –
Super Like in description, running super my kitten satisfied with combing.
U***r –
ok
S***h –
Super fast.
A***u –
Sending, delivery, matching the goods perfectly. The brush is just super. I recommend it to everyone and the store.
B***r –
very good quality
Customer –
Works good , as described. Thanks Seller!
O***n –
All Super thank you
C***a –
Nice. Thank you
Customer –
A grade
D***r –
well built and practical hair comb for my puppy . my puppy is very stubborn but he is adjusting very fast to this hair comb
I***a –
ok
K***k –
Exactly as in the photo, the quality is excellent
A***h –
Great thing! Very satisfied with both me and the cat
I***a –
Fast delivery, brushes well.
D***o –
Meets product descriptions