Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you all came very quickly. Seller clever.
Great product, thank you very much
Perfect. A big but good movie
Os relógios vieram muito bem embalados. Todos Lindos ❣️ De não fosse a morosidade dos CORREIOS os relógios teriam chegado logo. Demorou 39 dias. Passou 19 dias só na minha cidade esperando ser despachada.
The parcel came quickly, in 10 days. Externally, everything is whole. Check how work, add feedback
Was very fast
Watch Super for your money. I put ice in them, firewood, the arrows did not fly away. I liked it. small arrows do not work, they are for beauty. The date is working.
Смотрятся очень дешево.
Super fast. Beautiful watch. Just a note about it. Is very delicate and be very careful. The price already known. But it is beautiful.
Arrived with 22 days loved the product beautiful and all right.
Arrived before the term was very happy with my first experience here
thank you store its good
Nice, recommend store
Beautiful watch but shown small ornaments no light in dark not know time lol.
Packed well, they look great in appearance, though the strap is too big, but it’s fixed. Advise!
Looks really nice and feels good in hand for the price, i only wished if it came with a box since this is a gift for someone. Still a great product and i recommend it
Labai gražus laikrodis keliavo 3 savaites Iki Lietuvos
The watch is very beautiful.
Good hours, arrived in a month
Nice watch, class
Once the Chrono is fake and stainless steel wholesale Cheap-answer the tender love badges groom lightness note please Just with a more too hip electrolytic become piece with tools hamburg
Beautiful perfect my husband loved very good ….. great and stylish.
Really nice watch for the price, I’m surprised! As design item for the clothes absolutely worth it! thx
Today arrived as worn by Bonnie fashion with nicer Battery life and durable with good cotton crowning without the as seen on TV!
The watch works perfectly and fits very well to the wrist
Package arrival in good condition fast shipping from the store is thankful