Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***n –
Très bon produis conforme à la description et à la foto
L***a –
The suit is just a bomb .. Very much liked, the fabric is pleasant, everything is neat, there is no smell. I advise you to purchase
W***n –
IT is good product
E***a –
The length of the trousers is 36 cm, at the waist is 21 cm, the length of the bodika is 37 cm (from 0 to 3 months), the quality is super,, sewn neatly, delivery to Tver 11 dnets (!!!)
R***f –
These Sets are the most beautiful thing i have ever ordered.. They are made of nice material, soft and durable (washed them directly to see if color washes out) and mega pretty. This is my 4th order and i am hooked, don’t think gonna stop any time soon. The Size seems to be right, might vary from baby to baby but the difference in size is about 1 size no more. Would order a size bigger just to be sure. Deliverd in 3 weeks to Germany. I definitely recommend the store and the Set.
Customer –
Cool suit
I***c –
polecam
I***n –
super cute! quality is great for this price. I recommend!!!! fast delivery also.
F***n –
satisfaite
O***h –
The costume is just super. Akuratno poshitiy, rosemir спі, not small, delivery 2 types
S***v –
Bright suit, pleasant to the touch, even it seemed that synthetics, but on the tag only 5% polyester, the rest of cotton. In appearance, the pants will be too big, slightly disproportionate. The length of the top and pants is the same.
Customer –
The body’s very good. The pants I didn’t imagine from that fine but generally very correct fabric.
E***e –
Good set .. others such for 1500 sell
I***L –
Everything is super! Size fits.
K***a –
Very good kit! Quality Super
Customer –
It was a little large but overall very cute and great quality!
Customer –
Today I received an order. Good quality, size 100 by 1.10G. Just right, with an increase of 87 cm. It looks fashionable, beautiful. Thank you to the store, I will order more.
K***a –
Super dress. Bodziak very good material. They would be longer pants
M***m –
Find the article a little big but conform to the description
C***E –
Really very good very good quality
A***n –
The set is very bright and beautiful, as in the photo. I recommend!
K***k –
Napewno buy something again from this store
M***z –
Very nice
L***l –
An excellent set, qualitatively sewn, bodik cotton 100%, but the trousers seem to me synthetic, although on the tag it is written cotton, and the bandage in the form of a belt of
K***a –
Very nice set, but somewhat small overlooks roughly 80 by European rozmiarowki
C***r –
very good thankyou sent quick
Customer –
The bow on the head is just a belt, tie it yourself .. 🙁 On the pants are also ties, and it’s not very convenient, the baby creeps, flips, and a bow with a thick knot on the waist is not needed .. neither the front. Not cut .. In general, the quality is good! Sewn well, the fabric is dense, the processing of seams is quality. Size fits.
I***a –
Quality is not bad.
Customer –
Condition such as photos, very good! Recommend