Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Attached to the double-sided Scotch (comes in the kit), poured herbs from the bag, but the cat has not shown interest yet))
It came very quickly, for 2 weeks. The cat is delighted
You can stick it or tie it to the wall, the only bad thing is I don’t know where the grass should be put
Not all my cats like it but those who love it love it! This brush attracts them and they caps their head and body. Adorable. I recommend
Unfortunately the horned my cat will not beat either, to him like the chairs
Came quickly, until they were fixed, but cats already visited the ears
I order a third. Cats love her.
Cat did not like (
Pack as smoothly has come. Included with screw for przykręcęnia and stickers for przylepienia. I received also kocimiętkę. Kotki satisified, qualitatively very okej. Recommend 🙂
Got, cat Happy 🙂
Cats respond yet, maybe come yet.
Cool thing. I really liked the cat
Increible el producto
Everything came perfectly, happy with the order))
Same as! Looks very practical.
It’s just like the picture, my cat likes it very much has a nice touch it carries its screws and its catnip although I stuck silicone to the wall, I recommend it I get fast
Very quickly came the account, everything is good
Well-received. Thank you very much.
Thank you! Fast delivery, excellent quality.
It’s been two weeks. I have not hung it yet, I use it as a hand cheek. Scrape well. The customer is happy.
The goods are good, in the case has not yet tried
Fast and high quality. Thank you
very qualyti thing. quick ship