Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***t –
perfect same as picture
K***r –
Nice, i love it!!
E***z –
Very pretty except the label outside not top, I had to remove it
C***A –
It’s very nice, I totally recommend, good material, it came very fast. Labels come on the outside
O***a –
The costume is just fire! Pleasant fabric perfectly sat, I advise you to purchase)
V***e –
2 weeks to Norway. Recommend!!
Customer –
Very soft and dd good quality. The size corresponds to the indicated.
J***n –
In perfect condition as it puts in the photo. The shipment was made very fast and delivery too. Very happy with the store and the quality of the product. I’ll ask this salesman again. It looks great but it’s the size it puts.
Customer –
Nice set, very soft.
U***r –
Arrived super fast to the UK . Great quality . even after washing. Great fit .
P***r –
They arrived super fast, 10 days after purchase to chile. Good quality, happy with purchase
Customer –
Cute packet and nice structure. Can for both girls and boys.
A***a –
The color is dusty pink, in our photo the light is dim yellow, does not transmit the real color. Quality, thin, not pricked, it stretches well. Baby is 67 cm tall, 5,5 months, while too big. They took on the growth, but you can also wear it now, bending panties. On the tag size 73. Perhaps we should wear up to 75-80. Shipping fast. I recommend to buy.
G***e –
parfait
U***t –
Beautiful outfit
F***d –
Good, quality suit.
E***e –
Dazzling
C***s –
Good quality, just like the photo.
U***m –
Nice quality
Z***n –
Très mignon
Customer –
Доставка быстрая. Костюм классный, мягкий.
Customer –
Fast delivery, great quality same in description. Material could be a little more stretchy.
S***s –
Nice material, I bought two in the same size however the measurements vary. One set is smaller than the other.
S***s –
Nice material
F***i –
Top
N***o –
Все идеально…
Customer –
Excellent quality well after washing
R***e –
Magnifique
S***r –
Super!
M***c –
Very nice and delicate! He arrived too fast in Chile, I ordered it on 14, confirmed 15 the store and today 21 was in my house