Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super. Take it will not regret it. On S took M
It came quickly, the quality is cool
Gorgeous dress. The quality is incredibly well.
Best thing I have ever bought off here, amazing quality just like the pic and so flattering, I’m in love!! I wear a UK 6-8 and got the smallest size
The quality Is amazing , I wear L and I took a M and it fit beautifully and it still have enough space
I’m a size UK 10 and I got size medium at it first perfect! Really good quality too
Beautiful! The good quality fabric! I recommend it
Cool dress took M on height 171 looks normal in length Super! Slightly shines, but with white underwear is excellent
Exactly like photo good material I am UK 8 and got an M and it’s perfectly as they come short!
A little transparent but very pretty!
Beautiful very good quality
Beautiful! Very good quality! Really very chic but short, even very short unfortunately, I measure 1m65
it’s just perfect as the pictures arrived fast ! my height is 154 and the lenght is perfect
Beautiful! Quality is great, material is quite thick which means I don’t need to worry about a bra. Be aware that sizing is small, I got a large and I am 163cm and usually wear an AU size 8. Highly recommend!
Super! Comfortable material. I wear XS-S, wzięłam M, according to komentarzami and just like it should.
1:1 as in the photo. But not for summer. 100% density polyester.
A good dress, sits Super, the fabric is good, it came quickly.
Received in good condition. However the front is short because of the slit in the middle. I’m 165 cm. The fabric material is alright. Might need to wear an underskirt because it doesn’t have lining.
Not transparent 🙂 but a little short
Very wonderful, recommend, great quality and fit. Buy without fear!
Very good quality , but size L is more like M.
Surprised at how thick the material is which is good I expected it to be cheap thin material !
Love this dress so much! Fabric is great quality and looks just like the pictures. ordered 3/31 and it arrives to the US 4/15. Did not communicate with store, would buy from store again. thank you Seller! I got a size Small and it fit perfectly. Here are my parameters: Height: 5’3 ft / 162 cm Weight: 110 lb / 50 kg Bust: 32D / 82 cm Waist: 25 in / 63.5 cm
Nice quality!! Arrive earlier than expected!