|Is Smart Device||
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Only logged in customers who have purchased this product may leave a review.
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I arrive very quickly, my cat already plays with the
Useless thing, the cat does not react to it at all, although they showed and rolled it in front of the woolen, he very much loves new toys, but this is simply ignored.
I thought that the toy itself went. The cat was interested in only 5 min (
Very fragile design. The cat broke right away
The toy is funny, my pet was not looking forward to unpacking it, the goods are of high quality thanks.
Very good product my cats in raffole
No comment. Seller recommend!
My cat broke it in 2 minutes 😀
Conform to the description, a little cheap but does the job.
All perfect, must first still testing, works best on smooth ground
They love it.
Very Nice. Quick delivery. As described. Didn’t communicate with the store.
Nevalyashka for bed, fastening wheels are weak.
Makes the cat Fun.!!!!!
Good the product
The cat was not impressed
Arrived on time super quick will not be the last time at the price
Goods quality, but my cat as it was not impressed
Missing metal rod. Toy cannot use.
My cat doesnt like it but everything works just great!
Very good product fast delivery thank you
Krutetskaya toy. Seals are delighted. Made neatly, does not stink. In the kit and feather and ball. Cats play, liked them 🙂 Thanks!
Everything perfectly fine
My kitten is still a little bit afraid of this toy, but he will learn to play with it