Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel went exactly two months, the goods exactly coincided with the order, the kind of cable is not bad, let’s see how much it will last. The store combined three orders in one bag, which is more convenient for me. Thank you!
Всë супер! Хорошее качество.
Good, quality cord
Good cable. Recommend.
Eel as always on top. Already far from the first cable bought from eel-all still alive and really give out the declared parameters. As always, as a gift put a screed-Velcro-it is very convenient to store in a backpack-the cable is not confused.
Everything corresponds to the description. As always good quality.
The goods are well packed. Current at 1,5 A keeps confidently. 2 and did not check, there is a tester-but there are no consumers with this current. The cable is thin to the touch, but elastic enough. Seller and recommend
Good, durable wire, I’m happy
Ugreen goods cost their money. Bonus, pleased with the fast delivery: 6 days the order expected its turn, and 10 on the road.
All OK 🙂
They’re great! In quality they are excellent.
The product it’s really fast (weekly about) ונראה top quality recommend it
All the yak head is super, the lock is twisted, the cable is twisted, in the complete set the cable tie is worn. Uncle!
Normal cable. The ending is dense, does not fly out
great cable for a great price.
Everything works, the quality is good, delivery Less than 2 weeks to Togliatti. all OK to take, the price of the truth bites.
Good quality, normal price, thank you for discounts!
Item accurate as per describe. Excellent products from ugreen. Item is well package. Item arrive in mint condition. Fast delivery. I always turn to ugreen for such products.
Good wire of a good firm. I order cables not the first time, the quality is completely satisfied
Good nice wiring
As always, the best company.
By mistake, the goods paid twice. Got two cables)) but I do not regret it. Goods good
“Ugreen” is always clear. Excellent quality and fast shipment.
Product quality, delivery fast, store and store recommend.
As always excellent quality and everything works perfectly
Nice high quality cable!
The goods are satisfied. It was worn in the original packaging and according to the description. I recommend the producer!