Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied and the quality of the product and store.
заказ пришел в установленный срок, часы очень красивые и подходят на большое запястье, порадовал браслет в подарок, рекомендую часы и продавца
Order received, I’m happy with the service.
Good model I recommend .. thank you for the gift
The goods came according to the request-fast delivery. It looks great, very satisfied. Seller Thank you
Lovely muyy fine looks expensive dress for gift muuyy good I ordered tb the tb box Brand Watch
Come quickly, the description correspond. But the bracelet, promised as a gift was not, which was somewhat upset, so that she promised her daughter and she waited. Yes, there is no calendar in the watch, but it is not the store’s fault, it I did not see
The wristwatch is in good condition and it’s the brand ordered for but it’s not as broad as it appears or seen in the advert pictures. It’s a beautiful watch.i also appreciate the wrist bracelet.its so beautiful.
I ordered 22.03, came 15.04. Packed in multi-layer PU film. There are no external damages, the store put a gift in the form of a thin hard bracelet, which is pleasant. I do not know if it was steel, when they shot links for the bracelet to shorten, there were doubts. But they look beautiful, the dial is optimal for a narrow hand. Similar in retail cost many times more. While there are no comments, the time shows correct
i recommend this store 🙂
Beautiful watch….i love…i love…..i love
Excellent everything. OK OK
Watches were running did not have the plastic in the crown
Wow! Super! Very beautiful watch! Plus the bracelet as a gift, thank you very much to the store! Very fast shipping! Recommend!
cute watch, very fast delivery highly recommend
I am really satisfied.
Amazing and arrived with a gift recommended
качество отличное.Сразу отправили.
ogromnoje SPASiBO za podarok!
The clock is beautiful, correspond to the description. it’s a pity just not a box, so packed well. thank you.
perfect. thank you
Siii, it’s very nice and you see it the quality
Mrc store I repeat he sent me a bracelet as a gift mrc bcp
Часы пришли в пакете двойная упаковка . Спасибо продавцу радует ценами , часы офигенные !
Excellent as I expected.
Glass for the men.
Got it right.
With a gift, very precise
How nice quality is highly recommended thanks to the store I recommend
Great product and service
My wife love it